FAQs

Orders

How can I place an order?

Browse our products, select your preferred size and quantity, add the product to your cart, and proceed to checkout. Enter your delivery details, select your preferred payment method, and place your order.

Can I cancel my order?

Orders can only be cancelled before they are dispatched. Once an order has been dispatched, cancellation may no longer be possible.

For cancellation requests, contact us as soon as possible at [support@rarestclothing.com] with your order number.

How will I know if my order is confirmed?

After successfully placing an order, you will receive an order confirmation through the contact details provided during checkout.

If you do not receive a confirmation, please contact our support team.

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Shipping & Delivery

Where does Rarest Clothing deliver?

We currently deliver across India to locations serviceable by our courier partners.

How long will my order take to arrive?

Orders are generally processed within 1–3 business days.

After dispatch, delivery generally takes:

- Metro cities: 2–5 business days

- Other locations: 3–7 business days

- Remote locations: 5–10 business days

These are estimated timelines and may vary depending on the delivery location and courier operations.

How can I track my order?

Once your order has been dispatched, you will receive tracking information through email, SMS, WhatsApp, or another available communication channel.

My order is delayed. What should I do?

If your order has exceeded the estimated delivery timeframe, contact us with your order number. We will check the shipment status with our delivery partner.

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Returns & Exchanges

Do you accept returns?

Returns are accepted only for products that meet the eligibility requirements stated in our Return & Refund Policy.

Please review the policy before submitting a return request.

How do I request a return?

Email us at [support@rarestclothing.com] with:

- Order number

- Full name

- Registered email address

- Phone number

- Product name

- Reason for return

- Clear photographs of the product, where applicable

Our team will review your request and provide the next steps.

Can I exchange a product for another size?

Size exchanges are subject to our Return & Refund Policy, product availability, and eligibility requirements.

Please contact us as soon as possible if you have received the wrong size or require a size exchange.

What if I receive a damaged or incorrect product?

Contact us as soon as possible after delivery with your order number, details of the issue, and clear photographs of the product and packaging.

We will review the issue and provide an appropriate resolution where applicable.

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Products & Sizing

How do I choose the right size?

Please refer to the Size Guide available on the relevant product page before placing your order.

If you are between sizes, consider the fit description and measurements provided for the particular product.

Are your products unisex?

Product sizing and fit may vary by design. Please check the individual product page for specific information about the product.

Will the colour of the product look exactly like the pictures?

We make every effort to display product colours accurately. However, colours may appear slightly different depending on your device, screen settings, lighting, and photography conditions.

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Payments

What payment methods do you accept?

Available payment methods are displayed at checkout and may include online payment options and Cash on Delivery (COD), depending on your location and order eligibility.

Is Cash on Delivery available?

COD availability depends on your location, order value, courier serviceability, and other operational factors.

If COD is available for your order, it will appear as an option during checkout.

Is my payment information secure?

Payments are processed through secure third-party payment providers. Rarest Clothing does not generally store your complete card or banking credentials on its own servers.

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COD Orders

Can I refuse a COD order?

We request that customers accept orders they have placed.

Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD availability.

Can I place another COD order if I previously refused one?

COD availability may be restricted based on previous order history and delivery outcomes.

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Account & Support

Do I need an account to place an order?

You may be able to place an order using the checkout options available on our Website. Creating an account, where available, can make future purchases easier.

How can I contact Rarest Clothing?

For questions regarding orders, returns, shipping, or products, contact us at:

Email: support@rarestclothing.com

WhatsApp/Phone: 9137715114

For order-related enquiries, please include your order number.

How quickly will customer support respond?

We aim to respond to customer enquiries as soon as reasonably possible during our support hours.

Response times may be longer during weekends, holidays, product launches, or periods of high enquiry volume.

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Still Have Questions?

We're happy to help.

Contact Rarest Clothing: